Privacy Policy

1. Who we are

The Orca Sanctuary is a private hospitality property in Sakti, Nusa Penida, Bali, Indonesia. In this policy, “The Orca,” “we,” “us” and “our” refer to The Orca Sanctuary.

2. Information we collect

We may collect information that you choose to provide when you contact us, enquire about availability or make a reservation, including:

• Your name and contact details.
• Preferred stay dates, dietary requirements and special requests.
• Messages and booking-related correspondence.
• Payment or transaction information handled by the relevant payment or booking provider.

Our website may also collect limited technical information such as browser type, device information, referring page, pages viewed and approximate location derived from an IP address.

3. How we use information

We use information to respond to enquiries, manage reservations, prepare guest experiences, provide customer support, operate and improve our website, understand marketing performance, prevent misuse and comply with legal obligations.

4. Cookies and measurement

We may use essential technologies required for the website to function. If analytics or advertising tools such as Google Analytics or Meta Pixel are enabled, they may use cookies or similar technologies to measure visits, advertising performance and actions such as clicking a WhatsApp button. Where required, non-essential measurement will be subject to an appropriate notice or consent choice.

5. When information is shared

We may share information only as needed with service providers that support hosting, analytics, advertising, communications, payments and reservations; with professional advisers; or when required by law. We do not sell personal information.

6. Third-party services

Our website links to services including WhatsApp and Instagram. When you follow those links, the privacy practices of the relevant provider apply. Reservations made through an online travel agency or another booking platform are also governed by that platform’s privacy terms.

7. Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including booking administration, legal, accounting and dispute-resolution requirements. We use reasonable organisational and technical measures to protect information, but no internet transmission or storage method is completely secure.

8. Your choices and rights

You may ask us to access, correct or delete personal information we hold about you, subject to applicable legal requirements. You may also decline non-essential cookies when a consent choice is displayed and can control cookies through your browser settings.

9. International visitors

Our service providers may process information in countries other than your own. Where applicable, we take reasonable steps to use providers and safeguards appropriate to the information involved.

10. Updates to this policy

We may update this policy when our services, website tools or legal obligations change. The effective date above will be revised when material updates are made.

11. Contact us

Questions or requests concerning this policy can be sent to: